Although it's unprecedented for any company to offer a refund for an opened package of personal use products, we understand it would be impossible for our customers to experience the benefits of our flanges or to know which size is best for each breast without using them.
Our policy is simple:
Customers have 30 days from the purchase date to determine if they want to keep their Set** or return it for a refund of the exact amount paid for the Set. Refunds are only available for one (1) Set per customer or household if multiple Sets are ordered***.
Customers can choose various shipping options depending on how quickly they want to receive the order and how much they want to spend. Regrettably, we cannot refund the cost of shipping to a customer. However, we will supply the customer with a printable pre-paid return label to be affixed to the box and sent back to us.
To request a return, you'll need a Return Authorization Number (RAN), which can be obtained by first requesting your Return Authorization Number here.
* International Orders are not eligible for return, refund, exchange, or Sizing Guarantee.
** Sets are a configuration of three pairs of PumpinPals in three sizes. No purchase of individual pairs is eligible for a refund.
*** Don't order multiple sets without already knowing for sure you want to use the flanges from the first Set.